Support
If you are having issues, please refer to the solutions below or contact support.
Frequently Asked Questions
How do I register?
You register either manually or through Facebook. If you are having issues registering, please try the other method of registering.
Once you have registered, you will receive an e-mail with a confirmation link. You need to click this link before you can use your account.
If you have not received the confirmation e-mail, please check your spam folder and/or contact support.
I forgot my password
Reset your password using this link: Reset password
I get a message that "Your account is awaiting e-mail verification."
Check your e-mail for activation link. If you have not received an e-mail with activation check you spam folder. If you are still having issues, please contact us using the form below.
I have not received an activation email
Please check your spam folder. If it is not in the spam folder, please wait 10 minutes and check again. If you still haven’t received an activation e-mail, please contact support.
The document is password protected.
All documents are password protected for extra security. You can find your password on the “My Documents” page.
The link to my document does not work
This is usually caused by a problem which is a bit tricky to solve. In short it is caused by one or more attachments you have uploaded being protected by the issuer, usually a PDF-ticket or similar. This causes the merging of the document to fail, and the documents will therefore not be uploaded correctly.
We are working on a solution, but for now please refer to the copy you received in the e-mail.
Other issues?
If you have any other issues, please contact us.
Contact support
Please contact Head of Finance for support:
BISO: finance@biso.no
BI Athletics: okonomi@biathletics.no